Shipping

How Do I Track My Order?

Once your order ships, you’ll receive a confirmation email with a real-time tracking link.
Click the link anytime to check your delivery status.

Do You Ship Internationally?

Yes, we ship worldwide, except to Russia and a few regions with limited courier access.
If your country isn’t available at checkout, email us at aurapetstudio@gmail.com — we’ll be happy to help.

When Will My Order Ship?

Most in-stock items ship within 1–3 business days after payment is confirmed.

How Long Does Shipping Take?

Estimated delivery times:

US & EU: 5–12 business days

International: 10–20 business days

You’ll receive a live tracking link once your package is on the way.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery address.
We do not offer free shipping at this time.

Customs Duties & Import Taxes

For many regions, taxes or import fees may apply depending on your location.
If applicable, these costs will be shown at checkout — so there will be no extra charges upon delivery.

💡 If local customs contacts you directly, feel free to reach out. We’re always here to help ensure a smooth delivery.

If a package is refused due to unpaid duties and returned to us, the return shipping fee may be deducted from your refund.

Missing Order Confirmation Email

Didn’t receive your confirmation email?
Check your spam or promotions folder. Still nothing?
Contact us at aurapetstudio@gmail.com with your name and the email used at checkout.

Damaged Items

We stand by the quality of our products. If your item arrives damaged, please email us at aurapetstudio@gmail.com with:

A brief description of the issue

Your order number or proof of purchase

Photos or video of the damage (JPEG/ZIP preferred)

The serial number (if applicable)

Use the subject line “Damaged Product”, and we’ll take care of everything.